LV
Leon V

1 reviews | Active since Apr 2016

20 Apr 2016, 09:34

Brand New Samsung S 6 phone

Special upgrade offered by Cell C. Bought new Out of Box Samsung Galaxy S 6 from the Cell C Supplier at Shop BL 112 Tyger Valley on 12/04/2016. Wanted a black unit but was told the last unit available in stock was a white one. Reluctantly accepted the white unit. Returned the unit the next morning, 13/4/2016, with the following complaints and demonstrated same to the Cell C Consultant, whom experienced the same problems as I did. <br> 1. Phone freezes<br> 2. Charger jumped from on to off by itself <br> 3. Phone and charger overheated <br> 4. Could not make calls to contact list with error message \insert simcard\" while simcard was in the phone.<br> <br> The sales consultant now tell me its their choice to repair or replace the phone and this will take between 7 and 14 days. I DO NOT want to cancell my purchase, however I certainly do not want a phone that had to be repaired even before it was used, no matter how minor that repair might be. Please advise me about the Consumer Protection Act in this regard.<br> Thank you,<br> Leon Viljoen."

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Replies (2)
Cell C
Cell C's reply20 Apr 2016, 10:39
Official
Hello Lekkeroud,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN
LV
Leon V's update25 Apr 2016, 07:45
Reviewer Update
Thank you Cell C.....very impressed by your professional and immediate response to my complaint. I have been a happy and satisfied customer of Cell C for a very long time, and the fact that my first ever complaint was handled in a professional and satisfactory way within one day, once again inderlined to me that I am with a service provider where the word "service" has total meaning. Leon