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jayshree D

1 reviews | Active since Feb 2016

01 Mar 2016, 10:25

brand new phone booked in twice in one month.

As per the 1st complaint.My phone got back on the 23/02/2016.Only lasted a day and now its back for repairs.Feel totally neglected as a customer.Now i have do the phoning and emails for follow up on my new phone which is sent for repairs for the second time.My phone only lasted a week before i started having problems with it.Once your phone goes in for repairs you can kiss customer service goodbye.I felt like a **** the 1st time as my phone came back to me as no fault according to the repairs department at Cell C but funny enough on the repair document that came from the couriers it was marked off as repaired.So who is trying to rip the customer off Cell C or LG.

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Replies (1)
Cell C
Cell C's reply01 Mar 2016, 10:32
Official
Hello DOORASAMY,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN