BRAND NEW FAULTY PHONE

I upgraded my phone in Aug 2014.In December no one could hear me.I took it to Cell C R/bay and got a refurbished phone back in Feb 2015.The phone I got back was not my original phone.This phone did not want to charge and I took it back a week later.When I got it back it was marked beyond repair and the warranty was void due to damage to the phone.I phoned customer services many times and they said I must take it back.The store wouldn't take it back as the phone was blocked on their computer although customer services (Bruno)says it is unblocked.Customer Services informed Sabelo at the shop on the 17 June 2015 that they would email the T.T number so that it could be sent back.To date Sabelo has not received the TT number.I had to make 8 trips to R/bay, this equals 400km travel.I pay R60 for Bis everymonth but cannot use it with no phone.I have been with cellC from 2001 and cannot run my business with a cheap R100 phone.If they returned my original phone after the first repairs I would not be sitting in this situation.My cost for this error could have bought me two new blackberrys.They offer to buy other contracts but what about their own customers!