AB
Amanda B
1 reviews | Active since Feb 2025
17 Feb 2025, 19:05
Bought data from Cell C on app and never receive it
Bought data on Cell C app on 8 Feb.2025 for R299 and never received it.I phone after buying it to ask what is going on and consultanr said it can take uo to 48 hours to show.Purchase did not show on app,but money went off my bank on 11 Feb 2025( it shows payfast cell c). I phoned Cell C customer servises about 6 times for help and all they said is sorry, we cannot help you.The one person sais phone your bank an the bank said it is not a problem on their side, it is Cell C. I always buy airtime on the Cell C app and without any problems.Will NEVER buy data on the app again,because you pay and don't receive and if you phone for help the consultans just throw their hands on the air
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Replies (3)0
Replies (3)
Cell C's replyOfficial
18 Feb 2025, 11:48Dear Amanda Botha ,
We have received your email and would like to inform you that your query has been escalated to the appropriate team for further review and assistance. They will reach out to you directly as soon as possible to address your concerns.We greatly appreciate your patience during this process.
Should you require any additional support in the meantime, please do not hesitate to get in touch.
Cell C | DA
We have received your email and would like to inform you that your query has been escalated to the appropriate team for further review and assistance. They will reach out to you directly as soon as possible to address your concerns.We greatly appreciate your patience during this process.
Should you require any additional support in the meantime, please do not hesitate to get in touch.
Cell C | DA
Cell C's reply18 Feb 2025, 11:48
Official
Dear Amanda Botha ,
We have received your email and would like to inform you that your query has been escalated to the appropriate team for further review and assistance. They will reach out to you directly as soon as possible to address your concerns.We greatly appreciate your patience during this process.
Should you require any additional support in the meantime, please do not hesitate to get in touch.
Cell C | DA
We have received your email and would like to inform you that your query has been escalated to the appropriate team for further review and assistance. They will reach out to you directly as soon as possible to address your concerns.We greatly appreciate your patience during this process.
Should you require any additional support in the meantime, please do not hesitate to get in touch.
Cell C | DA
Cell C's replyOfficial
18 Feb 2025, 14:43Dear Amanda Botha,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Cell C's reply18 Feb 2025, 14:43
Official
Dear Amanda Botha,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Cell C's replyOfficial
18 Feb 2025, 15:45Neo from our support team has confirmed that she has reached out to you and is currently addressing your query. Kindly send the required information to the details provided.
Cell C | DA
Cell C | DA
Cell C's reply18 Feb 2025, 15:45
Official
Neo from our support team has confirmed that she has reached out to you and is currently addressing your query. Kindly send the required information to the details provided.
Cell C | DA
Cell C | DA