Bought airtie does not reflect

<p>I have never seen a useless network such as cell c. They take forever to resolve issues. Bought airtime (R149,00) for my 061 No on the internet with them on Friday 24 June, 2016 at 8:10 am by lunch time it had not reflected on my account. At 1pm same day I called them to enquire and they told me that they can’t do anything until a 24 hrs period lapses, so I decided to buy data with them temporarily while I wait, unfortunately with them buying data does not last 30 days like their competitors, it meant I’ll be left with 6 days before it expired. I bought and was given a pro-rata, which has also expired. Now on Monday I sent them an email explaining my problem, got an automatic response with reference no. Today I call to make a follow up, I am told I must wait for 2 days while they investigate, as my case does not yet reflect on the system. But how long do this people take to resolve an issue ?</p> <p>Because my phone is a dual simm, I even decided to install competitors simm on my phone and switch data to it, because buying with them is flawless. One will have hoped that by now they will be taking their customers very serious</p>