SP
Susan P
1 reviews | Active since May 2022
06 May 2022, 09:37
Botched Contract Renewal
I renewed my contract and the wrong amount of minutes were allocated to the "new" contract, rendering it useless to me. Despite providing them with a recording of my conversation with the salesperson, nobody is willing and/or able to assist me to get the contract fixed. I'm extremely frustrated and disappointed in them. They are useless and ***********!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 May 2022, 10:39Good day Susan
Thank you for getting in touch with us.
Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment.
We would like the opportunity to rectify this situation and help make it right for you.
Please expect our call for further assistance.
^SM
Thank you for getting in touch with us.
Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment.
We would like the opportunity to rectify this situation and help make it right for you.
Please expect our call for further assistance.
^SM
Best regards,
Cell C's reply06 May 2022, 10:39
Official
Good day Susan
Thank you for getting in touch with us.
Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment.
We would like the opportunity to rectify this situation and help make it right for you.
Please expect our call for further assistance.
^SM
Thank you for getting in touch with us.
Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment.
We would like the opportunity to rectify this situation and help make it right for you.
Please expect our call for further assistance.
^SM
Best regards,
SP
Susan P's updateReviewer Update
06 May 2022, 10:50Sorry but I don't believe you anymore as I have been hearing this for more than a week now. If you are serious please call me on *** and not any random number that you can find.
SP
Susan P's update06 May 2022, 10:50
Reviewer Update
Sorry but I don't believe you anymore as I have been hearing this for more than a week now. If you are serious please call me on *** and not any random number that you can find.
Cell C's replyOfficial
06 May 2022, 11:12Noted.
We'll be in touch.
^SM
We'll be in touch.
^SM
Best regards,
Cell C's reply06 May 2022, 11:12
Official
Noted.
We'll be in touch.
^SM
We'll be in touch.
^SM
Best regards,
SP
Susan P's updateReviewer Update
06 May 2022, 12:22Cell C has been in contact. They promised to send me a corrected contract. I'm hopeful and grateful.
SP
Susan P's update06 May 2022, 12:22
Reviewer Update
Cell C has been in contact. They promised to send me a corrected contract. I'm hopeful and grateful.
Cell C's replyOfficial
06 May 2022, 16:15You're welcome.
^SM
^SM
Best regards,
Cell C's reply06 May 2022, 16:15
Official
You're welcome.
^SM
^SM
Best regards,