WG
Willem G

1 reviews | Active since Jan 2015

03 May 2018, 18:26

Bogus SIM swaps security questions

Although Cell C say they do SIM swaps, they dont. I had a SIM card that I use in M2M application that went faulty just after I load it with airtime, databundles and SMS bundles. I never use the phone for voice and I keep "failing" the security test because the "System" ask me what the last number is that I dialled! But I don't dial numbers on that number so it is not possible to give that information! I therefore believe that the "System" is designed not to do SIM swaps and hence Cell-C gets to keep the funds available on the card.

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Replies (1)
Cell C
Cell C's reply04 May 2018, 07:52
Official

Good morning Willem

The system is designed to do SIM swaps, you can also visit one of our stores for assistance and bring along your ID, proof of residence.

Regards

Cell C | PN