Bluenet - Cell C cannot deliver worst experience ever

I finally got delivery of the router yesterday 31Jan2019 after waiting almost a month! CellC activated the card today 01Feb2019. Bluenet informed me that I will be given an opportunity to talk to someone after all the options .... that's not the case; to get through to CellC from another provider has proven to be beyond frustrating ... because it does not recognise my number. Plus I have not been provided with a CellC number. The router connection is limited. CELL C DOES NOT HAVE SIGNAL IN VAALMARINA AREA! PLEASE COME AND COLLECT YOUR STUFF, I AM TIRED OF WASTING MY TIME. I don't care if your system shows that there's cover here, because THERE IS NO CELL C cover!!!!!!!!