1 reviews | Active since Aug 2011
Blocked because of CellC's broken system
CellC must get their act together! My bill showed a negative balance of R218 when I tried to pay it. (That means I've got credit). Then suddenly my phone is cut off. When I looked on the app to pay I suddenly the amount is R789. When I look at the statement it shows that I owe R218, which is the correct amount for two months of R109ea. I've paid the R218 as per the statement, but still my phone is blocked. When I try to call 135 (customer services) I get a recorded message telling me that my phone is cut off and I need to call customer services. How the hell am I supposed to contact them if they blocked my phone?! Unblock my phone and contact me! I'm leaving on a trip today and need to have this sorted out now!
Thank you for reaching out and please receive our apologies for the inconvinience caused.
Your services have now been restored.
TD
Thank you for reaching out and please receive our apologies for the inconvinience caused.
Your services have now been restored.
TD
I still don't know why I'm charged with an extra R571.
I called 135 and was told that there is a extra 2gig data on my account. )I never requested nor received this.)
135 said she can't take it off my account and I have to call 147. All I got there was info and nobody to talk to.
I still don't know why I'm charged with an extra R571.
I called 135 and was told that there is a extra 2gig data on my account. )I never requested nor received this.)
135 said she can't take it off my account and I have to call 147. All I got there was info and nobody to talk to.
Please either clear this or call me to get it cleared.
Please either clear this or call me to get it cleared.