Blatantly **** to by not one, but 4 CellC agents!!

I was erroneously debited by R301 on two separate occasions. This was in January and February 2018. I called in and queried this many times, and each time I was promised that a ticket would be created and that someone would contact me within 48 hours at max. I spoke to 3 different agents, one of whom claimed to be a "supervisor". They all made me the same promise, but nobody got back to me. It was only when I called in at the start of March, and physically used vulgar language with the agent, before she was actually able to follow up, and advise me that a ticket was never created for this query.

In hindsight, I was **** to by not one, not two, but THREE of CellCs agents/supervisors. One would be forgiven for thinking that these agents have been trained and accustomed to lying to their clients.

This happened at the start of 2018 already, and yet it was only 20 days ago when I was finally contacted by one of your agents (let me add that this was only because the agent saw my Hello Peter review online. Once again, they care more about their reputation than customer satisfaction. Let me teach you guys something that I learned in my many years in customer care, which is apparently rocket science for CellC: the way to ensure a good business reputation IS by ensuring customer satisfaction)

The agent admitted to me that the fault was on their side, and that I should be refunded a total of R602. Please refer to my previous Hello Peter post, where the social media manager, Regkabile, assured me PUBLICLY that my refund was processed on the 09th April 2018, and would take 7 working days at max.

On the 7th day, I queried why my refund was not received. Regkabile responded with, "our apologies for the delay. We are now processing your refund." Like, what the actual fuq is wrong with you people? This makes Regkabile the 4th CellC employee to blatantly and publicly have **** to me in their pathetic attempt to resolve this issue.

CellC, how difficult is it for you to just process my refund? Do you have any idea how truly useless you seem right now, considering how long I have been begging for a resolution to your own mistakes. I will continue posting these reviews until the refund reflects in my account. Period.

Cummon guys, it can't be this hard to return money that doesn't belong to you. Get on with it already. I mean, what are you guys hoping to gain by holding on to my money for as long as humanly possible? If you were gaining interest on it, I would understand all the dishonesty. But at this stage I am truly mind boggled as to why this is persisting for so long?

If I do not receive my refund before the end of this week, I will be reporting you to the Ombudsman. I have officially had enough.