1 reviews | Active since Mar 2015
Blatantly **** to by agent
I am bitterly unhappy with a call centre agent lying to me about my account. My debit order defaulted for the 25th February, due to my salary only arriving on the 5th March . I immediately called the call centre to notify of the problem and make arrangements for payment. I was told that I could either pay upfront or Cell C would rerun a debit order for the 15th March. I was assured by your call centre that my account would not be suspended because I had made the necessary arrangements by calling in and also because the debit order was in place for the 15th March. Today, despite her assurances, my business phone has been suspended. That was a blatant lie on her behalf and I want the suspension lifted because I have made the necessary arrangements and because of being blatantly mislead by your agent.<br> <br> The call was made to you company on Thursday or Friday last week, so please feel free to listen to the conversation, you will note exactly what transpired and also hear my question to her about suspending the service and her assurances that this would not happen. I am unable to even contact 140 or email you from my phone, to discuss this matter, hence my referal to a public forum
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
