Blatantly **** and mislead , by the consultant .!

04/02/2018 - visited the cell C phoenix plaza branch to upgrade my existing contact . Upon arrival I was not asked if I had needed assistance I took it upon myself to go to the available consultant. Meeting Qurisha the consultant she offered to assist me , by letting me know the options of devices available to me . I then proceeded to explain to her that I would like to upgrade to a Huawei P10 , looking at the price it was a monthly installment of R589 , she then told me that I could get the same device with a better deal for data, I asked her what was included with this deal she said it would be 10 gigs of day data and 10 gigs of night data , for R649 at a top up package . She had then brought the device to me and opened the box I signed the papers trusting what she had said and watched her switch my son card from my previous device and there after another male consultant advised her that this package was not available as a top up contract but instead as an open line contract , I looked at her and said that isn't what I asked for but then I realised I had already signed the papers (trusting her) that said intact the contract is R649 for only 5 gigs of data . How disappointing is that . I asked her if I could give the device back she said no I couldn't and I could call in after a month and change the data package . I walked out the store a unhappy customer and she was well aware of her negligence .I proceeded to call the cell C customer care line and explained my situation , the lady advised me to take the device and go back to the store as they have to assist me . Half hour later I returned to the same store explained that I don't want the contract and it should be cancelled she said it's not possible I now have the device , it is open. And she cannot do anything else , I asked her what about the 7 day policy that I have as a consumer to return something she said it doesn't apply to cell C phoenix they are not associated with the head office . I then told her she opened the device I didn't , she still refused to acknowledge the negligence from her side .she insisted that I cannot do anything and that I am bound to this contract . She said something so foolish that they do not operate as all other cell C branches they are not affiliated with cell C head office itself .No managers in store as well which could assist me I just was left to walk out the door with something I'm left to pay for that I didn't ask to have initially . I went home and called up Cellc again they said I have a 7 day policy as I was **** to and I can return the device . I also have a reference number for me call and the recording would be made available to me .