Blatant theft: Contract downgraded by REASHNI GOUN

My contract was up for renewal this month. After several pestering calls from your call centre I decided to go ahead with the upgrade even though when I had called in once to review the options, an agent said it was only possible on the 17Aug onwards. However an *********** agent by the name of REASHNI GOUNDEN processed an 'upgrade' on 07 Aug which turned out to be a downgrade in package. My package was a Straight up 100, where I had received 100 anytime minutes, 100 SMS and 100 Mb data per month. My new useless 'upgraded' package, with an ironic name, 'EPIC' only provides me with R100 airtime. At no point did REASHNI inform me that I would lose all my data, SMS and minutes when this upgrade took place. What happened to all my minutes, data and SMS??! I demand to be placed back on the old package with all the minutes, data AND SMS credited to my contract. You may collect your non-activated SIM and useless Microsoft Lumia phone 'in its original packaging'. We are used to **** service in South Africa, but theft at this level in unacceptable! It's no wonder Cell C annoys people to such an extent that they make huge public banners mocking your service! AKC can stick it where it belongs