Blatant lies to promote phones and sell contracts

I upgraded my contract with Cell C Howard Centre, Pinelands, 2 weeks ago, the sales woman, Ashlyn Van Niekerk, convinced me, even after I had reservations, that the phone she was offering, Samsung S8, apart from various other benefits, was offered with 1 free screen repair. Murphy's law, the flimsy phone fell out of my hand on Saturday afternoon, 30 cm above the table, screen damaged. Contacted Samsung on Monday and was told no free screen repair, went back to the store Monday afternoon, Ashley Van Niekerk, in the presence of my wife and 2 other sales consultants, insisted that that is what Samsung instructors at V&A Waterfront had instructed them, not to worry, they will contact Samsung to confirm. After telephone call with Samsung, which she refused to return from, she sent another consultant to speak to me, insisting this time she did not say anything to me or my wife about free screen repair. The new consultant, Zahid Emalamally, took our contact details, and promised to contact us after he discussed with his manager the this morning. This afternoon my wife called him, after he made a whole lot of excuses, he advised his manager was not interested in assisting, and i should do whatever i thought was right. I visited the store again this afternoon, asked for name of sales consultant, and name of store manager, Zahid advised he was the store manager, confused i asked which manager did he need to discuss the situation with as he advised us the previous evening. He then said he did not say anything about discussing with a manager at all, insisting he told us he was going to discuss with Samsung, he could not explain why it was not possible to discuss with Samsung when Ashley Van Niekerk was busy on the phone with Samsung. So, after blatant deception used to sell me the phone and contract, more lies from sales consultant Ashley Van Niekerk, and sales consultant/store manager Zahid Emalamally, it was insinuated that my wife and I were indeed lying. Now im stuck with a 24 month contract, with a broken phone, and a R5000 repair bill for replacement screen. So, seeing that i have very little choice, I'm going to repair the phone, pay off my contract, and the 4 others that we have with Cell C, even if it takes a few months, and port all our numbers over to your competitors. I will sell the Samsung S8, and the Samsung J5, and the Samsung A5 that we have, and convert to iPhones. I will discourage everyone and anyone that would listen, never to purchase Samsung, or support CellC at all. It is going to cost me R5000, what is it going to cost you??