PG
Pavithra G

1 reviews | Active since Dec 2017

05 Dec 2017, 10:50

BLATANT LIES

I was up to for an upgrade and MTN had a great black friday deal so I called to cancel my contract and port to MTN. They put me through retention and told me that they will match my deal guaranteed. I told them that would be great but I need it guaranteed as it was a black friday deal. They said for sure, they will call me with the details.

I dealt with Dineo Magopela. It went into a black hole. I then initiated contact and asked what was going on. Constant reminders, calls , emails resulted only in them saying they are waiting for the paperwork.

Eventually they said NO THEY CANNOT MATCH unless I take a device and that they will send me the options ... Still waiting ...

Bottom Line . They are *****, they say they will match but they will not and you will loses out DO NOT BELIEVE IT

BLATANT LIES -- INTEGRITY IS NOT ONE OF THEIR VALUES...

0
Replies (2)
Cell C
Cell C's reply05 Dec 2017, 11:01
Official

Good morning Pavithra

If there are records confirming that the deal would be matched then we should assist accordingly. Apologies for the inconvenience caused.

A team member will assist.

Regards

Cell C | PN

Best regards,

PG
Pavithra G's update09 Jan 2018, 12:42
Reviewer Update
So they called me back, verified that I was speaking the truth and tried to rectify by matching the deal which they did not even have on the system. I appreciate the acceptance that they were wrong and the fix(although not ideal) they had arranged.