JZ
Jacques Z

1 reviews | Active since Dec 2014

20 Jul 2022, 23:27

BLATANT DATA THEFT

I have for some time seen my CellC data disappear very quickly. I have reported this before, but no-one contacted me to explain or help. My data started disappearing inordinately quickly during the last two days – even more so than before. I have purchased a 250MB day-by-day package a few times now. This morning at 2am, I saw on the CellC site that I hadn’t finished my night-time data yet and that my 250MB of daytime data was still intact. When I switched on my router just after 8am, 23MB was gone. During the course of the day I kept taking snapshots of how much data was left. This took only a few seconds each time. I also sometimes checked my WhatsApp messages during these times. No videos or images were received or sent and one short voice note arrived. I didn’t even glance at or open Instagram. Updates are disabled on my Linux machine and I never do online backups of anything. My data plummeted steadily during the day, even when I took the battery out of my portable router. By evening I had 23MB left, without using any of my data (I had in the meanwhile bought 200MB of Vodacom data, which I was using.) Right now I have a few MB left. THIS IS BLATANT THEFT.

Tomorrow I shall check and document again, very thoroughly. I shall report this on HelloPeter as soon as my Night Data becomes available.

My router number is ***

0
Replies (1)
Cell C
Cell C's reply21 Jul 2022, 10:47
Official
Dear Jacques,

Thank you for reaching out to Cell C.

We have received your review regarding the data usage  dispute.

Our team will be in touch to help resolve your query.

^NZ

Best regards,