Blatant consumer abuse and missing customer data at Cell C

Cell C's systems are a complete mess.

There's no access to receipts or invoices via the Cell C web portal or phone app. I approached their customer service department 40 days ago with a detailed request for invoices and/or receipts.

Since the customer service department apparently don't know how to access something as basic as a customer's previous transactions, the query was forwarded to Cell C's IT department.

Despite receiving reference numbers and numerous follow-ups from my side, I've received zero feedback AFTER 40 days!

If you are running a business it's probably best to avoid dealing with this ***** operator. SARS should also do a deep dive into Cell C's financial systems. Something is seriously amiss.

#ConsumerAbuse #ConsumerRights