Blacklisting ****** phone with Cell C

My cell C contract phone was ****** on Saturday 21/05/2022. I called the call center to report the cellphone ****** and to cancel my line and I have them the the IMEI number. I was told at the time that it would take 24 to 48 hours for me to get the ITC number.

I was not told that the blacklisting department was closed over the weekend and it was only reported on Monday morning. It is now the third working day and I still don't have the number that I need to lodge a case at the police station.

I have phone numerous times to cell c to enquire about this, but I am getting nowhere with them. I am seriously considering cancelling my cellphone contracts after this service and an update service that I had earlier this month.

I phone the call center and they just flag the case, yesterday and I called again today and there is still no update. I requested to speak to a manager and they are going to call me back.