Blacklisting of ****** phone

On the 6 April 2016 I was ****** of my cellphone Samsung Galaxy Note4 on a Cell C contract which I purchased from Nashua Mobile, then my contract like all Nashua Mobile customers were moved and in Cell C's case all contract were moved to Autopage for a short period of time, now all Cell C contracts have moved to Glocell, any way I reported my phone ******, I was then sent a blacklist form which I completed and sent back the same day. My phone has still not been blacklisted and its been a week now, Glocell states they get an error when attempting to blacklist the phone as the phone is not white listed..<br> NOW MY ISSUE IS WHY IS THAT MY PROBLEM? SO WHOEVER THE PERSON IS THAT HAS MY PHONE IS ABLE TO USE IT! ISNT THAT FANTASTIC! 2NDLY I CANNOT GET A CASE NUMBER FROM THE POLICE STATION AS I DID NOT GET AN ITC REF NUMBER FROM GLOCELL AND WITHOUT THE CASE NUMBER I CANNOT CLAIM FROM MY INSURANCE WHICH MEANS I CANNOT HAVE MY PHONE REPLACED AND PUT THIS SITUATION BEHIND ME. I AM NOT ABLE TO COMPLETE TASKS IN MY JOB AS I DO NOT HAVE A PHONE, I HAVE TO GO TO A CUSTOMER USING PRINTED OUT GOOGLE MAPS DIRECTIONS!!! DOES ANYBODY HAVE AN IDEA OF HOW INCONVENIENT THAT IS. LOVELY CELLC & GLOCELL LOVELY