BLACKLISTING NIGHTMARE

<p>I am absolutely apalled at the level of service I have received from Cell C customer care agents to date. In March 2016 I ported from another network provider to Cell C & little did I know that I would receive such horrible service.</p> <p>On Sunday 29 May my phone got ****** & getting an ITC number from Cell C to be able to claim from my insurance has been such a difficult tas****</p> <p>On 1 June I made the blacklisting request & a gentleman who assisted me advised that the request has gone through & I should call back after 48Hrs to get the ITC number.</p> <p>On 3 June I made the call back to get the number & the lady I spoke to told me to have to wait another 2 - 4 WORKING DAYS for the number to be generated because there are no personal details to my number so the information is being INVESTIGATED FIRST!!! I specifically asked her if I should go back to the store where I ported to get their assistance since when I ported the made copies of my ID & proof of res so I see now reason why my details are not linked to my number of which she responded by telling me NO THE STORE WILL NOT BE ABLE TO HELP BECAUSE THEY DO NOT DO BLACKLISTING!!!! and then she proceeded to hang up while I was still asking her questions.</p> <p>On 6 June I call in again to try my luck and the first thing the lady asks me is "MAM WHERE YOU TOLD THAT YOU NEED TO GO IN STORE TO FILL IN A BLACKLISTING FORM BECAUSE YOU ARE A PORT IN CUSTOMER?"</p> <p>At this point I am shocked at the lack of information that 2/3 staff members I spoke to have & these are the people who working in customer care to assist us!</p> <p>I just got back from a cell C store where I filled in a form and I'm told that I have to wait ANOTHER 48HRS!!!!!!</p> <p>It's disgusting that a customer care representative can just give a customer incorrect information and just get paid their full salary at the end of the month as though they deserve it!!</p> <p> </p> <p>I work in an environment where I assign people to different sites on a daily basis & I need to be in contact with them at all times whether I'm at my work desk or in a meeting or on lunch etc and I need a phone to do this & so far its been a week and I am without a phone because Cell C staff give their incorrect information!!!</p> <p> </p> <p>Note to your staff: There is nothing wrong with asking questions & confirming with your management if you are unsure of something!!</p> <p> </p> <p>I need this number ASAP!!!!!</p> <p> </p>