Blacklisting device with Cell C - still waiting for ITC number 10 DAYS LATER

I had my Cell C contract cellphone ****** on 21/05/2022. I reported it to the Cell C Call Center on the same day and was advised that I would get the ITC number within 48 hours.

I then went into the Cell C Blue Route branch, to do a sim swap and they could see that I had logged the blacklisting on the system. They advised me that If i did not have the ITC number by Monday or Tuesday to come back into the branch. I went back into the branch on Monday and they just said to be that the case was in progress and to wait.

I then called the Call center on Tuesday and Wednesday to find out what is happening. They just let me that the case is in progress. I also asked to speak to a manager and was told that they were not available and the consultant would send them an email to call me back. I am STILL WAITING FOR 2 MANAGERS TO CALL ME BACK. THE SERVICE IS DISGUSTING.

In desperation, I went into another Cell C branch in Cavendish on Wednesday 25th and spoke to someone there. They advised me that when they try and blacklist the device, my IMEI number is not reflecting on the system. They then called someone and was told the the number has to come from the back office.

On Friday 27th May, I had still not received the ITC number and I again went into the Cell C Cavendish branch and spoke to the same consultant who helped me on Wednesday. She again called someone and I was given a case number of the escalation of the blacklist and was told to follow up after 48 hours on Monday. IT IS A PROBLEM ON THE CELL C BLACKLISTING SYSTEM AND IT NEEDS TO BE SORTED OUT URGENTLY.

IT IS NOW 10 DAYS SINCE MY CELLPHONE WAS ****** AND I STILL DO NOT HAVE THE ITC NUMBER. IT IS RIDICULOUS. I AM THE INNOCENT PARTY HERE AND THE ********* ARE GETTING AWAY WITH *****ING PHONES AND BENEFITING FROM IT.

THE SERVICE I HAVE RECEIVED STINKS.

I CAN'T REPLACE MY CELLPHONE, AS I DON'T HAVE THE ITC NUMBER AND I CAN'T REPORT IT TO THE POLICE WITHOUT THIS NUMBER. I AM FRUSTRATED DEALING WITH CELL C AND I AM NOT GETTING ANY HELP. I AM SERIOUSLY CONSIDERING CANCELLING MY CELL C CONTRACTS AFTER SERVICE AND EXPERIENCE THAT i HAVE RECEIVED.

I URGENTLY NEED HELP TO SORT THIS OUT.