KM
Kgomotso M

1 reviews | Active since Mar 2015

14 Aug 2016, 10:26

blacklisted for terminated contract

<p>I opened an account with cell c for a Nokia in 2013, the term of the contract 24 months ended but cell c kept on debiting my bank account, even after the contract ended. I called customer care and communicated via email to maropeng motana social media consultant on the 12 December 2015. Cell c kept on debiting my account for the amount of R372 every month and I kept reversing the transaction. I received a sms saying that my account will be handed over to their legal department. I visited cell c in centurion mall on the 13th August 2016 and they advised me to contact the legal department as they can see that I've no account with cell c but my account is with legal</p>

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Replies (2)
Cell C
Cell C's reply15 Aug 2016, 05:24
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

KM
Kgomotso M's update01 Sept 2016, 13:37
Reviewer Update
cell c im still waiting for the verdict