Blacklist incorrect phone and then worst service to get it resolved

I am terrified, not even a customer but our company phone is blacklisted by Cell C. I have been trying for more than a month to get this resolved.

Every time I phone I need to explain the whole situation to the call center and then they say that they cannot help me. They state that I need to go to the the store..... BTW which I have done and the store tells me I must phone.... WOW work that loop out!

Then secondly I phone on Friday and ask to speak to the supervisor, they can transfer me but today they say that they cannot transfer calls??? For a telecommunication you guys are either then very unlucky not to be able to have a call transfer option or someone is just lying.... well I think someone is just lying!

Wait the best part of all was when I phoned 2 weeks ago to follow up..... I sent an e-mail to custserv which I get a reply to that someone will be looking into this within 2 business days but your really nice call center states that it is not 2 business days but rather 48 work hours, I am confused once again where does someone get to such an answer... imagine what she says to other customers.... I hope you are afraid because it is terrifying what is happen.... as a non customer I am afraid of Cell C.

Today, no one in Cell C can help me according to Andile from prepaid department because the supervisor is not in today. BTW again he said he will get back to me by yesterday... ARE YOU SURPRISED... I bet not! This is what your front-line does GREAT Service!

Please advise what I can do to get our phone that is not even a Cell C phone neither do we have a Cell C sim un-blacklisted?

I sent through the unblacklisting form numerous times and first of all who gives you the right to just blacklist our phones and then you cannot even provide us with proper information with regards to why????

We want this resolved!!!!