KM
Kamohelo M
1 reviews | Active since Oct 2023
03 Oct 2023, 14:17
Blacklist
I am writing this email with so much disappointment from Cell C customer care ,I lost my phone and I called them Sunday to request for assistance with blacklisting my device they sending me from pilar to post even the agents am talking to they do not even care they keep on telling me it’s been investigated,I have sent all the necessary details to them sent several emails not to mention how many times did I call I need a supervisor to call me urgently and fix this and come with solution not problems *** that’s the number am querying about
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
03 Oct 2023, 15:34Dear Kamohelo
We apologize for the service you have experienced. We sent a blacklisting form, please check your emails.
^PN
We apologize for the service you have experienced. We sent a blacklisting form, please check your emails.
^PN
Cell C's reply03 Oct 2023, 15:34
Official
Dear Kamohelo
We apologize for the service you have experienced. We sent a blacklisting form, please check your emails.
^PN
We apologize for the service you have experienced. We sent a blacklisting form, please check your emails.
^PN
KM
Kamohelo M's updateReviewer Update
04 Oct 2023, 12:42Good day
Till today I have not received a call or that form mentioned that I will get can I have this resolved today am without a phone for more than 3 days your service is so pathetic ,in the morning I called and I was taken through the blacklisting process for the 100 times can I have a manager calling me around 1h15 as I will be taking this further I need my ITC number today.
Till today I have not received a call or that form mentioned that I will get can I have this resolved today am without a phone for more than 3 days your service is so pathetic ,in the morning I called and I was taken through the blacklisting process for the 100 times can I have a manager calling me around 1h15 as I will be taking this further I need my ITC number today.
KM
Kamohelo M's update04 Oct 2023, 12:42
Reviewer Update
Good day
Till today I have not received a call or that form mentioned that I will get can I have this resolved today am without a phone for more than 3 days your service is so pathetic ,in the morning I called and I was taken through the blacklisting process for the 100 times can I have a manager calling me around 1h15 as I will be taking this further I need my ITC number today.
Till today I have not received a call or that form mentioned that I will get can I have this resolved today am without a phone for more than 3 days your service is so pathetic ,in the morning I called and I was taken through the blacklisting process for the 100 times can I have a manager calling me around 1h15 as I will be taking this further I need my ITC number today.
Cell C's replyOfficial
04 Oct 2023, 13:46Dear Kamogelo
Thank you for getting back to us.
Our Team has been unable to reach you. Please PM us with an alternative contact number or advise a suitable time to contact you.
Regards
Nelly
Thank you for getting back to us.
Our Team has been unable to reach you. Please PM us with an alternative contact number or advise a suitable time to contact you.
Regards
Nelly
Cell C's reply04 Oct 2023, 13:46
Official
Dear Kamogelo
Thank you for getting back to us.
Our Team has been unable to reach you. Please PM us with an alternative contact number or advise a suitable time to contact you.
Regards
Nelly
Thank you for getting back to us.
Our Team has been unable to reach you. Please PM us with an alternative contact number or advise a suitable time to contact you.
Regards
Nelly