Blackberry phone malfunctioning

<p>On the 7th of June 2016 I booked my contract blackberry phone in for repairs(ref no: CCD8926),a RAM representative came and fetched the phone. 3 weeks later the phone was delivered back to me without a battery and this after I had requested NUMEROUS TIMES for the phone to be brought back. On the 22nd of July 2016 they came and fetched the phone again for the second time to replace the battery(ref no: CCD17904). After more attempts to bring back the phone, they managed to deliver the device on the 26th of July 2016. The phone has been delivered but the device is still malfunctioning. I request that they either fix the phone or replace it with a new device. If nothing is done i'll take the matter up with the consumer protection people.</p>