1 reviews | Active since Jan 2021
Black Sim Faulty - Advised by Cell C outlet.
I have been a client of Cell C in excess of 15 years - no doubt at one time they did set the standard however in recent years the quality of staff, technical support and ethical value of their members is questionable. After 45 minutes with 3 very *********** service agents - who could not assist - getting transferred to other departments - being asked for my personal information to confirm my identity ??? ( if you are transferred internally - what's the point of going through all the information again and again. No logic and common sense ) Your first agent expected me to log into an account on my cell phone that I was using to talk into, I am reporting a faulty data issue, how am I supposed to log into without data ?? I was then transferred to technical support - this is a department that is a glorified by the word technical ( something they lack totally ) as I was once again asked SECURITY CHECK questions and at the end - SORRY I CANNOT HELP , we will have to escalate this - ( meaning support between 48 - 72 hours ) WOW some kind of escalation there - Cell C deserves an applause for such a super turn around time a whole week. I am now aware I will not have a data service for up to a week - I once again called in to speak to someone in accounts - another SECURITY CHECK later by a **** who advised she was from accounts but NOT , my trust with Cell C is no more - I hope that the sooner Cell C goes bust the better - maybe there will be value placed on clients , service and support - Cell C agents are not doing me favours - they are employed to be effective in support , go their jobs - for gods sake. What a pity Cell C does not see this in such an unstable economic climate and the staff just as complacent. With this in mind - I put myself at risk - we to your store and was advised that the sim card is faulty - apparently the black cards are problematic - R115.00 later service restored. The black sim faulty card is an inhouse problem , how many thousands are there in the market - are all your clients supposed to pay the R115.00 to have resolved. Cell C its better you go under now than deceive your clients. Is very unsympathetic of me but when you bitten once you don't come back for seconds.
Utterly disappointed.
Thank you for letting us know about this and we apologize for your unpleasant customer experience.
Your feedback helps us rectify.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this and we apologize for your unpleasant customer experience.
Your feedback helps us rectify.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
It does seem you have a problem with your sim cards as I have now had to do a sim swap with a second card and it has cost me 5 days of not receiving calls, *********** tech support , BTW a service consultant recommended a sim swap as a resolution after 5 days of Sh** service from your technical dept. I am just one month into a new contract - I cannot use my phone for my banking and dialing 087 numbers as your *********** sales staff did not advise me when selling me the contract ( anytime minutes cannot be use for 087 numbers ANYTIME MEANS - ) *120* dialing - I cannot access my banking as I don't have funds - total BULL..now I have been told to top up funds LOL... you want more money out of me -----I have requested a full invoice of what is outstanding on my contract and after actually checking I have been with Cell C for 22 years I will be migrating - paying you pathetic service providers off .....taking my number and moving Its a shame you don't place value on integrity , ethical business and honesty. I believe that is the reason you find yourselves in the predicament today - still in the foundation no walls digging holes while other brands improve. Both my contracts will be Cell C ( C FOR CANCELLED) should be the new slogan . I have copied this and sent to my entire mailing list of friends and family and hope whoever is with you guys follow suit. You are simply robbing your clients with this sim changes and swaps, cheap add odds, tit bits that you blood suck from your clients and people need to know about it.
A very disgruntled ex Cell C Client
It does seem you have a problem with your sim cards as I have now had to do a sim swap with a second card and it has cost me 5 days of not receiving calls, *********** tech support , BTW a service consultant recommended a sim swap as a resolution after 5 days of Sh** service from your technical dept. I am just one month into a new contract - I cannot use my phone for my banking and dialing 087 numbers as your *********** sales staff did not advise me when selling me the contract ( anytime minutes cannot be use for 087 numbers ANYTIME MEANS - ) *120* dialing - I cannot access my banking as I don't have funds - total BULL..now I have been told to top up funds LOL... you want more money out of me -----I have requested a full invoice of what is outstanding on my contract and after actually checking I have been with Cell C for 22 years I will be migrating - paying you pathetic service providers off .....taking my number and moving Its a shame you don't place value on integrity , ethical business and honesty. I believe that is the reason you find yourselves in the predicament today - still in the foundation no walls digging holes while other brands improve. Both my contracts will be Cell C ( C FOR CANCELLED) should be the new slogan . I have copied this and sent to my entire mailing list of friends and family and hope whoever is with you guys follow suit. You are simply robbing your clients with this sim changes and swaps, cheap add odds, tit bits that you blood suck from your clients and people need to know about it.
A very disgruntled ex Cell C Client