BLACK LISTING

Good day

I have called and visited the Cell C branch in woodmead, and my issue has still no been resolved

Earlier in March my phone got ******, I reported it blacklisted

Cell C blacklisted the wrong Samsung note 10 plus serial number

I did warn the consultant on the phone that they must not blacklist the wrong phone and they still did that.

I then took my phone for a sim card swap as I thought it was a faulty sim, but it was not the sim card.

I then took my phone to Vodacom to repair as it is a CONTRACT VODACOM CELLPHONE and they could not assist me as they said CELL C blacklisted the phone and I must deal with Cell C.

I then went back to Cell C Woodmead who then called Cell C Customer service and they said they investigating the issue and they will get back to me.

It has been over a month with this network/blacklisting issue

Its really bad bad service from Cell C for a simple blacklisting issue that is an ongoing issue

If this has not been resolved then I will wait for my contract to end and port my number to Vodacom.

I am seriously not happy as I client as I had to go to the police station for an affidavit as they needed that to confirm that CELL C blacklisted the wrong phone.

I am still waiting for Cell C to call me and sort this nonsense out.

Kind regards Basim Padayachee ***