Black listed with out notification - NCC and CPA

I'M WRITING THIS COMPLAINT ON BEHALF OF MY FATHER IN LAW. MY FATHER IN LAW IS MARIUS ISRAEL, ID NUMBER *** . HE HAS GIVEN ME THE RIGHT TO DEAL WITH YOU DIRECTLY AS THE CALL CENTRE WILL NOT ASSIST ME AND WE LIVE IN TWO DIFFERENT PROVINCES, YOU ARE MORE THAN WELCOME TO CALL HIM TO CONFIRM THIS.<br> <br> YOUR TELESALES GROUP THAT SELL CONTRACTS CALLED MARIUS, WHERE THEY DISCUSSED A CONTRACT. MARIUS AGREED TO A CONTRACT AT A MONTHLY COST OF R100PM. THE PHONE WAS DELIVERED TO HIS WORK, WHERE HE WAS NOT PRESENT SO ANOTHER PERSON SIGNED FOR IT. THIS IS *******, IN TERMS OF FICA,FAIS AND NOT BEING KYC'D AT ALL. THE CONTRACT HE RECEIVED WAS INCORRECT WHICH HE FOUND OUT WHEN HE RECIEVED HIS FIRST BBILL. THE CONTRACT IN WHICH YOU GAVE HIM IS FOR OVER R600PM AND CAN NOT AFFORD THIS AT ALL. AFTER A FEW MONTHS OF CALLING IN AND FIGHTING,NOT PAYING THE CONTRACT, YOU CALLED AND ADVISED HE HAS BEING BLACK LISTED. THIS IS ******* AND THE CORRECT STEPS WERE NOT TAKEN. THE CALL CENTRE REFUSES TO GIVE THE CALL RECORDINGS. CELL C HAVE *******LY GIVEN A INCORRECT CONTRACT, WITHHOLDING CALL RECORDING AND *******LY BLACK LISTED. I SURE THE NCC AND CPA WILL HAVE A BALL WHEN WE SUE. KEVIN ***