Black Friday Cell C Style

Dear Cell C

I have been having a problem with your services for the past two days.

I loaded your BLACK FRIDAY deal yesterday and well you took so long to issue the data that you ruined my morning work session.

I paid you R30.00 for 2 gigs of data…. At about 09H00 in the morning. You decided to issue the data after 14H30 in the afternoon…… in the interim period I called your callcenter and got to spend my time dealing with a few people who think their jobs are to upset clients, eventually I got to speak to Sarah a team leader who offered me a complimentary data bundle so that I could do my work in the meantime. She loaded a “ You have been successfully activated on the Cell C 7 Day 1GB Data Once-Off_PPS Plan. Cell C” ….. when you finally got around to giving me the data I actually paid you for you also removed the data that she gave me.

This morning at 07H42 this was my data situatiion

Available Data: 777.52MB Expiry Date: 26/11/2021 09H07.

At 09H10 after checking my email and whatsapp ( has its own bundle) and face book ***n bundle) I apparently ran out of data….. according to you…. So this data here is what I won on free spins… Available Data: 99.90MB Expiry Date: 26/11/2021 FaceBook Data: 35.00M

And since I had WHATSAPP AND FB bundles this should have been impossible to use the data. My mail took about 10 minutes.

The available data shown here is what I won on free spins after my purchase of the R30 2 gig BLACK FRIDAY DEAL.

The 2 gig again did not load.

At 11H44 amazingly I had this Available Data: 777.47MB Expiry Date: 27/11/2021 09:08:00

Which I assumed was remaining from the 2gig I purchased and since all I had used the data for was 50 min of Apple Itunes and 15 min of email I was totally upset that you thought that today that was worth 1.250 gig so I called you again and asked to speak to Sarah. She informed me that the 777.47mb where actually still from what disappeared the day before and now reappeared but with a only a day to use it instead of a week, and that you had actually still not loaded the 2 gig BLACK FRIDAY DEAL that I purchased. Again Sarah loaded a data bundle for while I was waiting on you

“You have been successfully activated on the Cell C 7 Day 1GB Data Once-Off_PPS Plan. Cell C“ this was at 12H29.

Sarah escalated a query regarding my 2 gig that was not allocated

Today between 12H30 - 14H30 according to you I used 998mb and 643.26mb on checking my email and doing work. Usually my work takes 1 gig a day ( according to you algorithm) ( it used to be 2 gig a month btw) TODAY IT TOOK 1.5 gigs in 2hours.

This is my data situation at 14H42

Available Data: 20.00KB Expiry Date: 31/12/2021 Available Data: 10.00KB Expiry Date: 31/12/2021 Available Data: 24.00KB Expiry Date: 05/04/2022 Available Data: 24.00KB Expiry Date: 18/02/2022

I called your call center again and this time spoke with Karabo Radebe. She went off and did an investigation and said that Sarah had refunded me R 65.00 for my data and then used it to purchase the data that she gave me…. I told her no such thing or conversation occured and she said there was nothing else that she could do. I asked her to go listen to my call with Sarah… I am now waiting on her call….

You and your representatives have behaved in the most shocking way today. 20 calls to your callcenter is ridiculous to resolve an issue that you caused. The most notable unhelpful person there is Nontobeko Mkhize. I had to purchase additional data to complete my work (on a deadline) and write this objection to your horrible service.

I want to point out the following:

I recieved NO REFUND from you.

I had NO CONVERSATION about a refund.

Please listen to those many calls to you today.

I now want my data.

It is clear you have no idea what is going in your call centers and data management (all the data info provided here is from messages you sent to me)

You wasted about five hours of my day and treated me in a totally disrespectful manner, for which it us impossible to apologize.

It is totally unfortunate that clients cannot bill you for their time and it really should be something your industey governing body should look at to improve your service delivery.

In this exercise I have noted that while the going rate for APPLE ITUNES is 60mb an hour- you bill 200 mb an hour— so your less expensive is probably the most expensive **** in the market.

Please sort this out.

Ps. Stop asking people to rate your service when you have done nothing , absolutely nothing to resolve their query or improve your service in the the past 10 years. It is a complete waste of time.