DH
Dvid H
1 reviews | Active since Sept 2016
10 Feb 2021, 08:33
Black Friday 100 Gig (50gig night and 50gig day) is a SCARM and not working according to their Promise!
I bought 50gig promotion that comes with 50Gig night data which is automatically activated between 1:00am to 07:00am. Yesterday i woke up at 03:00am to download some files which used +14Gig of my day data instead of mid night data and the files finished downloading just before 05:00am.
This Black Friday bundle is a **** and this is unfair business practice and wrong product cell, and in breach with their code of conduct - BE CAREFUL WHEN BUYING THIS BUNDLE!!!
This is after my 10 years worth of loyalty with 2 contracts running concurrently every second year - i cannot believe this!
Helpful (0)
Replies (12)0
Replies (12)DH
Dvid H's updateReviewer Update
10 Feb 2021, 08:34...very bad that the consultant even had to drop my call because i am demanding answers!
DH
Dvid H's update10 Feb 2021, 08:34
Reviewer Update
...very bad that the consultant even had to drop my call because i am demanding answers!
Cell C's replyOfficial
10 Feb 2021, 09:20Good Morning Dvid Hlaps
Thank you for reaching out to Cell C.
We have received your review regarding the 50GB Promotion.
Kindly be advised that the period of use of the promotional 50GB Nite Data differs from Anytime Data. In this regard, please note that Nite Data can only be used daily during the hours of 00h00 to 04h59:59.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding the 50GB Promotion.
Kindly be advised that the period of use of the promotional 50GB Nite Data differs from Anytime Data. In this regard, please note that Nite Data can only be used daily during the hours of 00h00 to 04h59:59.
^NZ
Cell C's reply10 Feb 2021, 09:20
Official
Good Morning Dvid Hlaps
Thank you for reaching out to Cell C.
We have received your review regarding the 50GB Promotion.
Kindly be advised that the period of use of the promotional 50GB Nite Data differs from Anytime Data. In this regard, please note that Nite Data can only be used daily during the hours of 00h00 to 04h59:59.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding the 50GB Promotion.
Kindly be advised that the period of use of the promotional 50GB Nite Data differs from Anytime Data. In this regard, please note that Nite Data can only be used daily during the hours of 00h00 to 04h59:59.
^NZ
DH
Dvid H's updateReviewer Update
10 Feb 2021, 09:41Hi NZ, yes the 3:00am to 05:00am which is when i used the data falls within the 00h00 to 04h59:59 and why did it still use the data?
DH
Dvid H's update10 Feb 2021, 09:41
Reviewer Update
Hi NZ, yes the 3:00am to 05:00am which is when i used the data falls within the 00h00 to 04h59:59 and why did it still use the data?
DH
Dvid H's updateReviewer Update
10 Feb 2021, 10:32I will not tolerate this kind of practice, this Lady have a heart to call me and refer to today's consumption while my query is clear that the date and time in question is on the 9th Feb between 3 and 5am. I am done with Cell C, i will move all my 2 contracts to a network that will appreciate me and understand what customer service is!
DH
Dvid H's update10 Feb 2021, 10:32
Reviewer Update
I will not tolerate this kind of practice, this Lady have a heart to call me and refer to today's consumption while my query is clear that the date and time in question is on the 9th Feb between 3 and 5am. I am done with Cell C, i will move all my 2 contracts to a network that will appreciate me and understand what customer service is!
Cell C's replyOfficial
10 Feb 2021, 15:19Good day Dvid
Please expect a call from one of our Social Media Consultants within 24 hours.
^NZ
Please expect a call from one of our Social Media Consultants within 24 hours.
^NZ
Cell C's reply10 Feb 2021, 15:19
Official
Good day Dvid
Please expect a call from one of our Social Media Consultants within 24 hours.
^NZ
Please expect a call from one of our Social Media Consultants within 24 hours.
^NZ
DH
Dvid H's updateReviewer Update
10 Feb 2021, 15:30serously? should the things i am doing which are dependent on the data you ****** me wait for 24 hours? - do you even understanding what inconvenience mean? i always buy my 50 gig 6 month data without issues every month and now you lured me into this promotion and now this?
DH
Dvid H's update10 Feb 2021, 15:30
Reviewer Update
serously? should the things i am doing which are dependent on the data you ****** me wait for 24 hours? - do you even understanding what inconvenience mean? i always buy my 50 gig 6 month data without issues every month and now you lured me into this promotion and now this?
DH
Dvid H's updateReviewer Update
11 Feb 2021, 12:28Unashamed Cell C???? still waiting for social media call - aikhona madoda
DH
Dvid H's update11 Feb 2021, 12:28
Reviewer Update
Unashamed Cell C???? still waiting for social media call - aikhona madoda
Cell C's replyOfficial
11 Feb 2021, 13:00Hi Dvid,
Apologies, for the delay. You will be contacted before the close of business today,
^NZ
Apologies, for the delay. You will be contacted before the close of business today,
^NZ
Cell C's reply11 Feb 2021, 13:00
Official
Hi Dvid,
Apologies, for the delay. You will be contacted before the close of business today,
^NZ
Apologies, for the delay. You will be contacted before the close of business today,
^NZ
DH
Dvid H's updateReviewer Update
12 Feb 2021, 15:24seems like a long drive when 24 hours becomes days????... Continue doing that Cell C, I mean you got nothing to loose with your bad customer experience!
DH
Dvid H's update12 Feb 2021, 15:24
Reviewer Update
seems like a long drive when 24 hours becomes days????... Continue doing that Cell C, I mean you got nothing to loose with your bad customer experience!
Cell C's replyOfficial
12 Feb 2021, 16:18Hi David,
Please note that we have been trying to reach you unsuccessfully.
Please respond via private reply with an alternative number we can contact you on for assistance.
^NZ
Please note that we have been trying to reach you unsuccessfully.
Please respond via private reply with an alternative number we can contact you on for assistance.
^NZ
Cell C's reply12 Feb 2021, 16:18
Official
Hi David,
Please note that we have been trying to reach you unsuccessfully.
Please respond via private reply with an alternative number we can contact you on for assistance.
^NZ
Please note that we have been trying to reach you unsuccessfully.
Please respond via private reply with an alternative number we can contact you on for assistance.
^NZ
DH
Dvid H's updateReviewer Update
13 Feb 2021, 01:05It's pointless miserable cell c, I will move my contacts to Vodacom. You cannot tell me that you are unable to reach me while you bazzed me and dropped the line.
Can't believe you can even lie in a public space, you cant stand the truth anyway you will not compensate my data back nor the energy I spend trying to fix this. You talk about alternative number while you have both my cell c numbers which have been in contracts for over 10 years.
Very dissapointed in you and dnt bother to call me, I ll influence all the people I convinced to join cell c to switch too!
Can't believe you can even lie in a public space, you cant stand the truth anyway you will not compensate my data back nor the energy I spend trying to fix this. You talk about alternative number while you have both my cell c numbers which have been in contracts for over 10 years.
Very dissapointed in you and dnt bother to call me, I ll influence all the people I convinced to join cell c to switch too!
DH
Dvid H's update13 Feb 2021, 01:05
Reviewer Update
It's pointless miserable cell c, I will move my contacts to Vodacom. You cannot tell me that you are unable to reach me while you bazzed me and dropped the line.
Can't believe you can even lie in a public space, you cant stand the truth anyway you will not compensate my data back nor the energy I spend trying to fix this. You talk about alternative number while you have both my cell c numbers which have been in contracts for over 10 years.
Very dissapointed in you and dnt bother to call me, I ll influence all the people I convinced to join cell c to switch too!
Can't believe you can even lie in a public space, you cant stand the truth anyway you will not compensate my data back nor the energy I spend trying to fix this. You talk about alternative number while you have both my cell c numbers which have been in contracts for over 10 years.
Very dissapointed in you and dnt bother to call me, I ll influence all the people I convinced to join cell c to switch too!
DH
Dvid H's updateReviewer Update
17 Feb 2021, 21:06Shem poor cell c - a week after, still dololo :)
DH
Dvid H's update17 Feb 2021, 21:06
Reviewer Update
Shem poor cell c - a week after, still dololo :)