Black Data Refund Issue + Insufficient Communication

After lodging a query here, calling the customer care line and visiting a store (upon recommendation from the customer care line), 5 days (3 working days) later and there's still no communication around a resolution.

The social media team is dealing with my problem - why is Customer Operations or Sales not dealing with the query?

After the team has advised that they're unwilling to do a conversion of the Black Data into normal Giga Data of 200Gb I'm formally requesting a refund. The Black Data remains untouched.

So can I get a response from a department that can actually fix this issue.