Black data Promotion
I noticed on my Cell C app that I have 158GB of data available. Last night I started to download items from the internet. I also had about 4.5GB out of 10GB per month available. This morning when I went into the app I realised that I have a bill of about R700. How can you show the huge amount of data available and then charge me for it and depleted my more than 4GB I had. I checked it at 147 and realised that my data is now used and the black data is still available. Please correct this matter, give me credit and 4GB back. The app should then indicate monthly data, night data or promotional data in the same way as when your data limits is sms to you. I am really disappointed in Cell C and my monthly contracts is high enough, I do not want to pay even more. Please correct this matter. Please take note that I am in work session during the day and cannot answer calls before 16:00, only today I will be available after 14:00.
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Cell C's replyOfficial
27 Nov 2017, 09:00Good morning Riaan
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Nov 2017, 09:00
Official
Good morning Riaan
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
27 Nov 2017, 16:43I am not satisfied with the answer given. My argument remains that the Cell C app should not indicate the promotional data of 158GB, it should then indicate in brackets that it is promotional black data. I would have googled what this is about. I assume that because that this data was given due to the Black Friday that was on 24 Nov 17 on specials was given all over RSA. Now I have to pay additional fund of R700 and I lost my remaining 4.5GB that was available. At least give me back my 4.5GB.
's update27 Nov 2017, 16:43
Reviewer Update
I am not satisfied with the answer given. My argument remains that the Cell C app should not indicate the promotional data of 158GB, it should then indicate in brackets that it is promotional black data. I would have googled what this is about. I assume that because that this data was given due to the Black Friday that was on 24 Nov 17 on specials was given all over RSA. Now I have to pay additional fund of R700 and I lost my remaining 4.5GB that was available. At least give me back my 4.5GB.