NJ
Naeema J

1 reviews | Active since Mar 2009

25 Jan 2018, 15:21

Billing/Invoices/Payment

I have had the worst experience with CELL C. I had an account with them since beginning of 2017 - received invoices for 3months and was debited for those 3 month, went on to not receiving any invoices from then on and my account not being debited. I then queried this with them and CELL C sending the same 3 invoices that was paid. With the back and forth of them informing that my account was cancelled by who they can not say. Then informing that I qualified for promo of 3 months free. after those 3 months I queried not receiving invoices once again after the 3 months. Nobody knew of my account or that the account was closed by who again they could not say. I then called last week of the 15th Jan 2018 to query again. I was informed that they see my account as closed on their system and will get back to with feedback as what is happening etc. I have not heard from CELL C to date.

TO MY AMAZEMENT .... I HAVE NOW RECEIVED A CALL FROM NUDEBT AND CELL C HAS NOW HANDED ME OVER FOR NOT PAYING THEM. HOW IN THE WORLD IS THIS POSSIBLE. THEY NEVER KNEW HOW TO HELP ME AND CLAIMED MY ACCOUNT TO BE CLOSED. NO INVOICES SENT TO ME NOR WAS MY ACCOUNT DEBITED. NOW I AM LIABLE FOR PAYMENT. I AM FRUSTRATED AND ANNOYED AT THE LENGTH I HAD TO GO TO GET FEEDBACK FROM CELL C AND TO DATE STILL NOTHING. TO TOP IT ALL I HAVE NOT RECEIVED ANY FEEDBACK FROM THE AGENT/CONSULTANT THAT SIGNED ME UP. WHATSAPP MESSAGES, EMAILS ETC.... NOTHING....

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Replies (4)
Cell C
Cell C's reply25 Jan 2018, 15:34
Official

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide. One of our consultants will be in contact with you shortly.

We apologize for the trouble you have experienced in trying to resolve this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply29 Jan 2018, 13:07
Official

Maropeng confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,

NJ
Naeema J's update13 Feb 2018, 13:58
Reviewer Update
Well, well, well.... CELLC has done it again. I was soon after my post handed over to debt collectors for outstanding amount of invoices that they wedre sending to the wrong person. I have paid the collectors the amount i was being help responsible for and when i called to confirm that CELLC has now sorted their mess out - I was informed that the amount I paid to debt collectors was never allocated to my account. They have now sent me to debt collectors again including the amount that I have paid. HOW THE HELL IS THAT POSSIBLE> debt collectors have visibility of amount paid and they too don't understand what it is that CELLC is actually doing on their side. The consultant that says he spoke to me, spoke to me that time and has never called me back even after many requests. I would like someone from their management team to contact me ASAP - i am sick and tired of all the BS and not getting this sorted.
Cell C
Cell C's reply13 Feb 2018, 15:11
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication.

Regards

Cell C | PN

Best regards,