1 reviews | Active since Jun 2017
Billing when SIM not in use
<p>I have been worh cell C for years now. I have 3 contracts with them. I have an open line where I have 10 gigs and unlimited calls. For the past three months I have been receiving a bill of R5317.99. This is R3500 over my contract amount. In shock I called to find out where the amount comes from. Tbey said I used it on data. The next month I deleted all apps that could use up data but still my account was exactly the same. I went into the branch, capped my account to R50 over the limit. I removed my SIM card for the intire month to make sure there is no way I am paying over R5000 again as I already took out a personal loan to pay the previous accounts. AGAIN my bill came to R5317.99. I had the reverse payment and now they are suspending my lines and blacklisiting me. At the branch they could see sim was not in device but on their data validation I was online day and night. Thank you cell C. Biggest ***** I ever experienced </p>
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Please be advised that Niccolene could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
Please be advised that Niccolene could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
Try ********** 419 as I have not received aby calls from a Nicolene. Your attention to this matter would be appreciated. When call center calls me regarding complaint you inform me that my data verification is proof that my SIM card was in device but at your branch you could tell me the date and time that I put my SIM back again and cofirm that I capped my account but call center can't see that I capped it. And again after I calped it and not used my SIM my account is R4000? And your explanation for 10GIG and R3800 data is updates and whatsapp. I have 2 addition apps on my phone and I pay monthly for whatsapp. My software updates is wi fi only. And you keep on tellkng me I used my data on updates?
Try ********** 419 as I have not received aby calls from a Nicolene. Your attention to this matter would be appreciated. When call center calls me regarding complaint you inform me that my data verification is proof that my SIM card was in device but at your branch you could tell me the date and time that I put my SIM back again and cofirm that I capped my account but call center can't see that I capped it. And again after I calped it and not used my SIM my account is R4000? And your explanation for 10GIG and R3800 data is updates and whatsapp. I have 2 addition apps on my phone and I pay monthly for whatsapp. My software updates is wi fi only. And you keep on tellkng me I used my data on updates?
Thank you for notifying us of the above.
We'll follow up on this matter and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We'll follow up on this matter and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,