Billing query not resolved and no feedback

<p>Good Day</p> <p> </p> <p>I would like to let the public know about the extreme incompetence of cellc's validation department for the billing enquiries.</p> <p> </p> <p>We logged a query at the beginning of August and have since been sent from pillar and post and having to call back into the call centre numerous times as we are simply not receiving feedback.</p> <p> </p> <p>We called in asking to speak to managers which are conveniently not available at any time we call to express the frustration we are experiencing as the query is not resolved and no one seem interested to do so.</p> <p> </p> <p>I hope someone in Cellc takes this opportunity to resolve the query which should be blatant on the system as we have spoken to so many people at the call centre..</p> <p> </p> <p>I have no move option but to look at getting this query resolved through alternative avenues. Maybe Governing bodies of the telecommunications industry.</p> <p> </p> <p>If you would like to try and resolve this a last time I suggest the head of the department call me to discuss this matter amicably and see if we can get to a resolution.</p> <p> </p> <p>Regards<br />Victoria</p>