BILLING QUERY ACCOUNT FRUSTRATION

<p>Good day</p> <p> I am extremely annoyed at the amount of phone calls from your accounts team advising that my account in arrears. I refer to the reference for this call # ********** ********** . This is the 2nd time I am experiencing such bad service and is the main reason why I chose to cancel my contract with Cellc due to their many contractual bridges.</p> <p> I have two numbers with CELLC.</p> <p>1. ********** 877 – This contract was paid up on 13 May 2016 R1566.63 (R329.70 usage as per the MAY bill and the rest of the subscription of R1237.00)</p> <p>2. Confirmation of cancellation was sent to me on the 18 May 2016 with notification (see below)</p> <p>3.A few days later between the 23rd and 01 June I queried why the debit for my voice line ********** 661 did not go off. The consultant told me that my account is in credit and the next payment will be done around August for an amount of R5.00.</p> <p>4. I am now being told my account is in arrears????????????????????????????? And my debit did not go off.</p> <p>5. When I queried the consultant informed that the money paid on the 13 May 2016 was allocated to both my lines and therefore my account reflected as a credit? </p> <p> </p> <p>I WOULD LIKE A DESCENT RESPONSE AS I AM EXTREMELY DISSAPOINTED AND HAVE BEEN EMAIL RANDOM CELL C STAFF INCLUDING THE OFFICE OF THE CEO.</p> <p> Nuresa</p> <p> </p> <p> </p>