Billing Query

Upon requesting a cancellation of my contract I was told that I would be charged for the following month, I then asked if I would be charged at a pro-rata rate because the contract would only be in effect for 10 days. I was told, they charge the full amount and I receive the full months benefits(understanding that I would have a month to use the data and minutes). No mention was made to me stating that my benefits would expire on the day the contract terminates. (hence the reason i asked about the pro-rata) A query was logged, I was told I should have feedback between 24-48 hours, it's a week later, I've phoned their call center 3 times for an update on the status, but no resolve. If I don't receive feedback from Cell C regarding my issue within 24 hours I will be forwarding this along with voice recordings to the consumer protection office.