Billing Query

Good Day,

I just spoke to a lady who was tasked with calling me back regarding a billing query I logged last week. The agents name is Emily Tsope. I am quite incensed as Emily advised that she was putting me on hold, so that she could check something, but instead she actually transferred me to the IVR to rate the service which is supposed to done at the end of the call. She has most likely closed my case, but she did not resolve the query.

Some context: I upgraded my contract to a Pinnacle 5GB on July 1 (my contract ended on 30 June). My understanding was that at the end of July I would receive a bill of R780 or there about, however I was billed for the Pinnacle Unlimited, which was fine because I received the full benefits of the package for the month. However, now in August, I am being billed a pro-rated amount for subscription for the Pinnacle 5GB, plus a full Pinnacle 5GB subscription, which is what I'm querying.

Could someone please call me back to confirm why I am being billed a pro-rated subscription plus full subscription for the month of August?

Thanking you in advance. Regards, Nicholette Smith