NJ
Nicole J

1 reviews | Active since Jan 2016

01 Jan 2016, 09:00

BILLING OF CANCELLED ACCOUNTS

Good Day,<br> <br> I would like to bring forward the my billing issues with Cell C. I had 3 accounts/contracts with Cell C that has been paid and cancelled 2 months ago.<br> <br> This has been confirmed with Cell C cancellations department. However this week, I have had 2 debit orders go off on my bank account yesterday and today.<br> <br> Why is this the case? I find it highly *********** as to why this would be deducted from if my accounts have been paid. I have proof of all payments made. Has my account not been updated? Does Cell C staff not do their job required properly, where a client has to sit and use valuable to time to amend this issue that had to have been sorted at the time? <br> <br> If this is the case I will change my network accounts with a more professional network provider immediately.<br> <br> I look forward to your soonest response.<br> <br> Kind regards,<br> Nicole Jacobs<br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply02 Jan 2016, 07:54
Official
Hello nicole.jacobs,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN