CS
Clinton S

1 reviews | Active since May 2013

03 Nov 2015, 21:15

Billing No Help Received and sudden calls.

Good day,<br> <br> I have complained about added data on my contract that I have not signed for. I was not helped in this regard even when I spoke with Cell C and was told that Cell C cannot help me.<br> <br> I asked for a Manager to see me as I cannot spend the whole day on the phone trying too sort my problem out.<br> I was phoned again while I was at work and it was not what I asked for.<br> <br> The matter has to be escalated I am going to contact ICASA/WASPA about my issue as I was Legally Advised to do so. I believe it is just fair from my side to let Cell C know.<br> <br> Please send me the escalated Ref nm as it is required.<br> <br> Thanks

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Replies (1)
Cell C
Cell C's reply04 Nov 2015, 07:33
Official
Hello clintonsw,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN