Billing Mess,

I am very angry writing this complaint because I have been patient enough to give Cell C some time to respond. I have been a contract client with Cell C for more than 12 years with my account always paid on time. In the last 5 months I took a data contract (August 2018) and that was the beginning of my problems. First my debit orders were split and I requested this to be fixed as I wanted only 1 debit order for my Cell C Contracts. After that it went worse when all my contracts will be combined in 1 debit order and I would get this extra debit order that I don’t know. When I call the call centre, they say they can’t see the extra debit order on the system. This incorrect billing is causing unpaid on my account that are damaging my credit record. That cannot be fixed even if you can refund me. On 17 January 2019, I had an unpaid on my account that happened as a result of the extra debit order on my account. This is not even on my debit order date. On 21 January 2019, I had 2 debit orders, 1 for R543.04 and R1229.74. I was expecting only the higher amount debit order but surprisingly received two debit orders. I am at a point of just cutting my ties with Cell C if my billing is not sorted. I have written to Customer Service about this but nothing has been done since November. I am not being taken seriously when I raise these issues. When I analyse this entire situation, it leads to the moment I decided to take an additional contract with Cell C, which caused all of this mess.