AS
Aj S

1 reviews | Active since Jul 2013

15 Dec 2015, 17:20

Billing me incorrectly without proof thereof!

I want to raise the concern that this is the 2nd time its happening Cell C is robbing me! <br> <br> At first when i was in prepaid my credits disappeared, when i logge d a query nothing came if it. Now that im a contract holder, same thing is happening. Im getting R200 voice data and have purchased two data bundles, now by way of dailing *147# i see they want to deduct my bank account with R1330 which is absurd! <br> <br> It can be that much and upon my request to get answers on my questions no one at Cell C is willing to assist. When i call their number i get put on hold for 18minutes and then eventually thry cut me off...case number has been assigned to me previously but as usual nothing came of it.<br> <br> I am going to cancel my debit order with my bank and will refuse to pay this account until someone fro Cell C comes forward with answers. <br> <br> I regret opening a contract with Cell C and wish other networks had a buy out offer for me to get out of this contract!! <br> <br> Can someone please get back to me as i do not have time for such issues whereby i pay a service with the thought that Cell C will be accurate and have a practice of integrity! <br> <br>

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Replies (1)
Cell C
Cell C's reply17 Dec 2015, 07:10
Official
Hello Ajsmith001,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN