Billing me extra and not sending the bill

After asking numerous times I over the course of about 4 years I have never, not once, received an emailed statement from you for the two contracts I have. Even the online site refuses to let me set this up when I try. It always says there is a problem with the site and asks me to come back. This is starting to look very sinister.<br> <br> You are still appear to be billing me for a contract I canceled within the 7 day discretionary period in December, due to receiving a faulty handset (which was returned). I was told that this was resolved yet I am still being billed too much and the online site says I am on contract with you for another 2 years???