BB
Boikarabelo B
1 reviews | Active since Mar 2022
15 Mar 2022, 06:07
Billing Issue - Poor Assistance
I have been calling cell c over a month trying to sort out a Billing issue. Everyday I am told someone will assist you in 24-48 hours! No help been calling again over and over on the same issue. I returner a phone in January within 7 days grace period but I am still being charged R4905.86 for a phone I no longer have. If that's how much I'm going to be charged for cancelation can I atleast get the phone back. The staff at cell c is unable to assist telephonically can someone advise which offices I can come to for assistance because really!
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Replies (4)0
Replies (4)
Cell C's replyOfficial
15 Mar 2022, 07:35Good day Boikarabelo
Thank you for reaching out to us.
We would like to apologize for the unpleasant service experienced. Please note that a credit of R5641.74 has been prepared on your account.
^SM
Thank you for reaching out to us.
We would like to apologize for the unpleasant service experienced. Please note that a credit of R5641.74 has been prepared on your account.
^SM
Best regards,
Cell C's reply15 Mar 2022, 07:35
Official
Good day Boikarabelo
Thank you for reaching out to us.
We would like to apologize for the unpleasant service experienced. Please note that a credit of R5641.74 has been prepared on your account.
^SM
Thank you for reaching out to us.
We would like to apologize for the unpleasant service experienced. Please note that a credit of R5641.74 has been prepared on your account.
^SM
Best regards,
BB
Boikarabelo B's updateReviewer Update
15 Mar 2022, 07:49Good day, please kindly if this will be updated on my statement as well?
BB
Boikarabelo B's update15 Mar 2022, 07:49
Reviewer Update
Good day, please kindly if this will be updated on my statement as well?
Cell C's replyOfficial
15 Mar 2022, 08:44Yes it will.
^SM
^SM
Best regards,
Cell C's reply15 Mar 2022, 08:44
Official
Yes it will.
^SM
^SM
Best regards,
BB
Boikarabelo B's updateReviewer Update
15 Mar 2022, 20:20Thank you for your response and help. I am very grateful to finally get help. Will this be this month? My debit orders will bounce if this amount is deducted. Thank you
BB
Boikarabelo B's update15 Mar 2022, 20:20
Reviewer Update
Thank you for your response and help. I am very grateful to finally get help. Will this be this month? My debit orders will bounce if this amount is deducted. Thank you