Billing issue - 3rd review, same issue. Empty promises

We have a month to month data bundle with Cell C

Since inception we have had a debit order on the account.

Things started going wrong a few months ago when Cell C did not debit me for 3 months

I was listed at ITC and handed over to lawyers.

I went to Clearwater mall - cell C branch, Andrea assisted me, we reloaded a debit order and I paid the 'arrears'

She could not explain why the debit order was canceled

Why I was listed

Or intact if it would not happen again.

Then the May and June I again was not debited

Contacted the call Centre,

This is my 3rd review

And was promised by Moses that 1) I will be removed from ITC and 2) that the debit order will be deducted this month.

Non of the above took place

Cell C clearly has a billing issue They make empty promises by way of saying they will debit me, when in fact they don't - I again had to make a manual payment because I do not want to receive lawyers letter - even thou

1) I have a active debit order in place 2) my banking details or information has not changed 3) my debit order date has not changed 4) I physically went to the branch to sort this out-had to provide bank statements (which by the way show the previous debit orders which cell C somehow deleted without my knowledge or consent, then didn't contact me for 3 months, listed me and made it my problem to fix) 5) have made 3 manual payment this far

Last week Wednesday a sales consultant called me, I explained to him that I am not willing to take up any offers as cell C is not capable of even getting back to me or replying to my reviews. He again promised me that someone from billing would contact me.

Today 2 July and no debit later, I am still waiting for feedback.

Can my account be successful debited every month and confirmation of my name successful bee removed from ITC please be made possible?

Thank you