billing issue

Item: Cell C
Rating: 1
Author: Felicia S

yooo i just called cellc, regarding a billing issue i have, got no form of assistance for the past week, and now held for 30 minutes a Sandra put me on hold since and does not bother to even come back to say anything

Helpful (0)

Replies (3)

Cell C's replyOfficial

13 Oct 2017, 15:41

Good afternoon Felicia

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behavior rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Best regards,

Cell C's reply13 Oct 2017, 15:41

Official

Good afternoon Felicia

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behavior rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Best regards,

Felicia S's updateReviewer Update

13 Oct 2017, 15:43

my matter still not resolved so what is the point of this, you cant even call to find out and sort the matter put, im moving away

Felicia S's update13 Oct 2017, 15:43

Reviewer Update

my matter still not resolved so what is the point of this, you cant even call to find out and sort the matter put, im moving away

Cell C's replyOfficial

16 Oct 2017, 09:09

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C's reply16 Oct 2017, 09:09

Official

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,