lJ
liezel J
1 reviews | Active since Mar 2013
19 Mar 2026, 09:43
Billing issue
I need for Johnny from the hello Peter/social media team to please contact me as there are still no credits due on my account. Thank you
Helpful (0)
Replies (6)0
Replies (6)lJ
liezel J's updateReviewer Update
24 Mar 2026, 08:58My query has still not been resolved and my payments are due tomorrow, for a business as big as cell c I would've expected them to do better. Since this issue seems to not be resolved after literally months I think it's time to take this up with ICASA maybe then someone will listen
lJ
liezel J's update24 Mar 2026, 08:58
Reviewer Update
My query has still not been resolved and my payments are due tomorrow, for a business as big as cell c I would've expected them to do better. Since this issue seems to not be resolved after literally months I think it's time to take this up with ICASA maybe then someone will listen
lJ
liezel J's updateReviewer Update
24 Mar 2026, 09:39The feedback was that the credits has been sent off and should have been app**** but it has not. Go and check your records don't ask me what the feedback was, how do you operate a business
lJ
liezel J's update24 Mar 2026, 09:39
Reviewer Update
The feedback was that the credits has been sent off and should have been app**** but it has not. Go and check your records don't ask me what the feedback was, how do you operate a business
lJ
liezel J's updateReviewer Update
24 Mar 2026, 09:54You and your team keep saying this. Just for your reference I have escalated this to ICASA as well as the ncc I have had nothing but a bad experience with cell c each and every year it's something with you and this leaves a foul taste in one's mouth
lJ
liezel J's update24 Mar 2026, 09:54
Reviewer Update
You and your team keep saying this. Just for your reference I have escalated this to ICASA as well as the ncc I have had nothing but a bad experience with cell c each and every year it's something with you and this leaves a foul taste in one's mouth
lJ
liezel J's updateReviewer Update
24 Mar 2026, 10:22If you can resolve this today before the debit date but I have little to no faith or trust in c
lJ
liezel J's update24 Mar 2026, 10:22
Reviewer Update
If you can resolve this today before the debit date but I have little to no faith or trust in c
lJ
liezel J's updateReviewer Update
25 Mar 2026, 10:57've spoken to Johnny yesterday and I am not sure why this is taking so long as this has been addressed since the invoice was generated now this morning a debit goes off and its for the full amount this shouldn't have happened if the credits were on the account in the first place. I have also advised Johnny that I am seeking compensation for the mess that cell c has created. I am not closing my ICASA or ncc complaints until this matter has been resolved
lJ
liezel J's update25 Mar 2026, 10:57
Reviewer Update
've spoken to Johnny yesterday and I am not sure why this is taking so long as this has been addressed since the invoice was generated now this morning a debit goes off and its for the full amount this shouldn't have happened if the credits were on the account in the first place. I have also advised Johnny that I am seeking compensation for the mess that cell c has created. I am not closing my ICASA or ncc complaints until this matter has been resolved
Cell C's replyOfficial
25 Mar 2026, 14:51We understand your concern regarding the debit order that went off this morning. Please note that although the credits have already been submitted for processing, they may take up to 7 working days to reflect on your account. Unfortunately, this means the billing system may still process the debit before the credit becomes visible on your account.
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Cell C's reply25 Mar 2026, 14:51
Official
We understand your concern regarding the debit order that went off this morning. Please note that although the credits have already been submitted for processing, they may take up to 7 working days to reflect on your account. Unfortunately, this means the billing system may still process the debit before the credit becomes visible on your account.
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM