KL
Khodani L
1 reviews | Active since Oct 2018
10 Oct 2018, 10:53
Billing Incorrect amount
I took out a contract with Cell C and they are now billing me the wrong amount. When i queried the matter i was told its VAT increase and when i calculate the VAT increase its way less than the variance. They promised to look into the matter and until today i am still waiting.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
10 Oct 2018, 11:06Good morning Khodani
We would appreciate the opportunity to assist you.
Are you referring to both your contracts? Please advise on the amounts you are supposed to pay for each contract, according to your knowledge.
Regards
Cell C | DA
Best regards,
Cell C's reply10 Oct 2018, 11:06
Official
Good morning Khodani
We would appreciate the opportunity to assist you.
Are you referring to both your contracts? Please advise on the amounts you are supposed to pay for each contract, according to your knowledge.
Regards
Cell C | DA
Best regards,
KL
Khodani L's updateReviewer Update
10 Oct 2018, 11:16Only for my one contract. I was supposed to be paying R249 before VAT increase. And I don't understand why i was billed twice for the 31st of May.
KL
Khodani L's update10 Oct 2018, 11:16
Reviewer Update
Only for my one contract. I was supposed to be paying R249 before VAT increase. And I don't understand why i was billed twice for the 31st of May.
Cell C's replyOfficial
10 Oct 2018, 12:44Thank you for your response. Our team will be in touch in order to provide clarity on your billing.
Regards
Cell C | DA
Best regards,
Cell C's reply10 Oct 2018, 12:44
Official
Thank you for your response. Our team will be in touch in order to provide clarity on your billing.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
10 Oct 2018, 14:17Thabisile attempted to reach you telephonically, with no success. Please refer to the email sent to you.
Regards
Cell C | DA
Best regards,
Cell C's reply10 Oct 2018, 14:17
Official
Thabisile attempted to reach you telephonically, with no success. Please refer to the email sent to you.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
10 Oct 2018, 14:39Thabisile confirmed that she has contacted you and provided clarity on this matter.
Regards
Cell C | DA
Best regards,
Cell C's reply10 Oct 2018, 14:39
Official
Thabisile confirmed that she has contacted you and provided clarity on this matter.
Regards
Cell C | DA
Best regards,