I have a taken a smart data share contract in May 2017. I used my wifi to connect to DSTV catch up via the cell c router. This contract was taken at R499 pm. My account used to come around R800 pm but I thought that is must be due to over usage. Cell C would email me statements but I was never able to open it, they use infoslips, which I could never logon to. From Dec I got Uncapped Wifi from another service provider, but I still got a high account. I went into a branch to check on the account, they tell me that there is 'content services' charged for every month. This is some thing you normally accept via a link they told me. I am very disturbed at this, because I gave nobody permission to add on a service to my account, downright *****ing/*******. The sim has always been in a router, never used by a cell phone. I have sent a query to cell c today and wait a response to provide a solution. If this gets resolved ie. my money back for those charges. This problem can be closed amicably.
We acknowledge receipt of the above complaint and will ensure that it is looked into and urgent feedback availed. Do expect communication from one of our team members during.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
We acknowledge receipt of the above complaint and will ensure that it is looked into and urgent feedback availed. Do expect communication from one of our team members during.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
As per feedback, Danielle confirmed that she has been communicating with you via emails and has advised on a way forward.
Regards
Cell C | PN
Best regards,
As per feedback, Danielle confirmed that she has been communicating with you via emails and has advised on a way forward.
Regards
Cell C | PN
Best regards,
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