LM
Liso M

1 reviews | Active since Jan 2013

14 Feb 2017, 13:14

Billing for non-used services

<p>I took a router with CELLC last year April 20 Gigs for R399 a month.</p> <p>What surprises me now is that I pay more than R500 per month, why is that?</p> <p>When I went to a CellC store beginning of January to enquiry this I was told I have to put a limit and I did. I explained to the lady that I don't even finish the data and still have to pay more than R500. I went to another store yesterday and I was told that there's a "Content Services" that I am subscribed to. How do I subscribe to this service through the router? I never subscribed to any service!</p> <p>So now I would like to get all my money that was charged to me for this service that I don't even use.</p> <p>Content Services :-<br />October - R99.99 <br /> R513.05 was deducted from my account.<br />December - R96.58 <br /> R509.16<br />January - R96.58<br /> R505.88</p>

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Replies (3)
Cell C
Cell C's reply14 Feb 2017, 13:29
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 Feb 2017, 15:36
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

LM
Liso M's update14 Feb 2017, 15:40
Reviewer Update

Thank you very much!